Our Care
We remain grateful for our community’s patience and understanding during this time of uncertainty. Our clinical teams will work collaboratively with families to ensure they remain informed about their loved one during a hospital stay.
Information for Patients and Visitors
Welcome to Kampala Ntinda Hospital. This page explains what patients and visitors can expect, so that your stay or your visit goes smoothly. If you have any questions, please ask our reception team or call +256 750 740222.
Guidelines for visitors
- Patients are here to rest and recover. Therefore, please visit at the agreed visiting times.
- If you need to visit outside these times, ask the nurse in charge first.
- Please do not visit if you have a cough, fever, diarrhoea or any infection.
- Wash or sanitise your hands before and after your visit.
- Keep noise low and limit the number of visitors at the bedside.
- Respect the patient’s wishes. Sometimes they may not feel well enough for visitors.
- Follow staff instructions, especially in maternity and children’s wards.
Coming in as a patient
- Bring your national ID, insurance card and any previous medical records.
- Also bring a list of the medicines you currently take.
- For admission, pack comfortable clothes, toiletries and a phone charger.
- Leave valuables and large sums of money at home.
Paying for your care
We accept cash and several insurance schemes. To check your cover, see our medical insurance page before your visit.
Visitors play an important part in recovery. In fact, a familiar face can help patients feel calmer and recover faster. However, the patient decides who visits, and all visitors must respect hospital rules and visiting times.
Your rights as a patient
- To be treated with dignity, respect and privacy.
- To receive clear information about your condition and treatment.
- To ask questions and give or refuse consent.
- To have your medical information kept confidential.
- To give feedback or make a complaint without fear.
Need to book a visit with a doctor? Book an appointment, meet our specialists or contact us.
Placing Patient Comfort Above All Else
At Ntinda Hospital, patient comfort comes first. From admission to discharge, our doctors, nurses, nutrition staff and support teams give each patient personal care and attention. We build open and trusting communication with every patient. As a result, you can share your concerns, and we adjust your care to your needs. Our team stays with you every step of the way, so that your stay is as comfortable and stress-free as possible.